Dawn Arndt
Dawn was our service manager and she took excellent care of us. We appreciate her going above and beyond through our challenging situation!
While traveling from Pennsylvania through Florida, my 2017 Ford Explorer decided it was done with road trips and chose to give up on I-95! What started as a stressful situation turned into an absolutely wonderful experience, thanks to everyone at Bozard Ford! I cannot say enough good things about this team. Not only did they help me with a loaner vehicle, but they went above and beyond to make sure everything was taken care of. Dawn Arndt in Service kept me updated throughout the process and worked closely with both me and my husband back in Pennsylvania. Once we determined that the repairs were more than I wanted to invest in my Explorer, Dawn made sure Richard Brannan was ready to help me find a new vehicle. Richard was truly amazing! He listened to what I wanted and found me exactly the vehicle I was looking for. There was absolutely no pressure, and he took the time to explain everything and make the entire process easy and stress-free. What could have been a very frustrating experience turned into the best car-buying experience I have ever had! I am incredibly thankful to Dawn, Richard, and the entire Bozard Ford team for their kindness, professionalism, and willingness to go above and beyond when I needed it most. I can honestly say that I would make the 18-hour drive back to Bozard Ford to buy another vehicle in the future! That says it all! Thank you, Bozard Ford, for turning an unexpected breakdown on I-95 into such a positive experience! 🚙❤️
During my recent experience with Bozard I had the pleasure of working with Dawn Arndt. I’m very particular about my vehicles and getting them fixed the correct way. I was a customer that came from another Ford Dealer in Jax and drove the extra miles for Bozard service. Dawn kept in touch with me and updated me as my truck had to have service done (A/C evap core and NOx sensors). The truck was fixed the right way and put back together correctly. I can’t praise the Bozard team more than leaving this review and I highly recommend this service department to fix your vehicle the correct way.
During my recent experience with Bozard I had the pleasure of working with Dawn Arndt. I’m very particular about my vehicles and getting them fixed the correct way. I was a customer that came from another Ford Dealer in Jax and drove the extra miles for Bozard service. Dawn kept in touch with me and updated me as my truck had to have service done (A/C evap core and NOx sensors). The truck was fixed the right way and put back together correctly. I can’t praise the Bozard team more than leaving this review and I highly recommend this service department to fix your vehicle the correct way.
My wife and kids were just starting a long road trip from Cocoa Beach to Louisiana in our 2020 Ford Expedition. About two hours into the trip, as they are passing St. Augustine, the transmission fails. Dawn at Bozard Ford took great care of my wife. Our Expedition needed a whole new transmission, and Dawn gave my wife a new loaner Expedition to complete the road trip. Dawn sent my wife text updates throughout the trip, letting her know what the status of the repair was. Just got our Expedition back. Running well, with the hard shifting that had plagued the old transmission all gone. Would happily recommend Bozard Ford.
My wife and kids were just starting a long road trip from Cocoa Beach to Louisiana in our 2020 Ford Expedition. About two hours into the trip, as they are passing St. Augustine, the transmission fails. Dawn at Bozard Ford took great care of my wife. Our Expedition needed a whole new transmission, and Dawn gave my wife a new loaner Expedition to complete the road trip. Dawn sent my wife text updates throughout the trip, letting her know what the status of the repair was. Just got our Expedition back. Running well, with the hard shifting that had plagued the old transmission all gone. Would happily recommend Bozard Ford.
Just got done dealing with Dawn from the service department. Absolutely outstanding service and highly recommend them. I was in full communication and updated the entire time, I couldn’t be happier. Dawn Rocks!
