Travis Thornton

(This is a Long review) Travis C in the Service Dept is a pleasure to work with! I brought my F150 here for a transmission repair after trying a local Ford Dealer where I live (Autonation Ford in Jacksonville) which was the worst experience ever! Since I purchased my truck at Bozard I took it all the way down to them to fix instead. Travis kept me updated to the hour as the mechanic diagnosed my issue to confirm the part I suspected was broken, to the options regarding parts availability, to parts shipped to them, to arrived, to repair completed. All during the crazy Christmas timeframe. Along with the amazing sales experience when I first got my truck, this solidified my decision to only auto shop at Bozard from now on, no matter where I live.