Travis Thornton

(This is a Long review) Travis C in the Service Dept is a pleasure to work with! I brought my F150 here for a transmission repair after trying a local Ford Dealer where I live (Autonation Ford in Jacksonville) which was the worst experience ever! Since I purchased my truck at Bozard I took it all the way down to them to fix instead. Travis kept me updated to the hour as the mechanic diagnosed my issue to confirm the part I suspected was broken, to the options regarding parts availability, to parts shipped to them, to arrived, to repair completed. All during the crazy Christmas timeframe. Along with the amazing sales experience when I first got my truck, this solidified my decision to only auto shop at Bozard from now on, no matter where I live.

I cannot say enough about how great this dealership is. They pride themselves on customer service and that really shines through at every point when buying a vehicle here. As a college student it was important to me to find a vehicle at an affordable price at a reputable dealer. Bozard exceeded my expectations as Travis was extremely transparent, hospitable, and understanding. Upon arrival I was told there were a couple very minor issues that needed to be fixed and that they would take care of it. After purchasing my car Bailey called the very next day to schedule an appointment for repairs. She was very pleasant to speak to. Not only do they pride themselves on customer service but quality as well! The transaction was incredibly smooth thanks to Ricky as he did everything with a smile. They worked quickly before I arrived to make sure the vehicle and paper work were ready to go. I’ve never only been at a dealership for just an hour. I am so in love with my 2018 Passat that had everything I was looking for and the wonderful experience. I will be coming back!

Larry & Travis did an amazing job helping me find exactly what I wanted. They did not give up until I was completely satisfied! Super happy with my experience. Keep up the great customer service!!